Privacy Policy

1.Who We Are

This website, vicenergyupgrade.com.au, is operated by Sravan Kumar Kuchi (ABN 84 600 258 267), an independent lead generator based in Victoria, Australia. We generate enquiries on behalf of Switch To Green Pty Ltd (ABN 32 604 814 397), a provider accredited under the Victorian Energy Upgrades (VEU) program administered by the Essential Services Commission (ESC).

We are not affiliated with the Victorian Government, the ESC, or any government department. For official program information, visit esc.vic.gov.au.

2.What Information We Collect

When you submit the eligibility form on this website, we collect the following personal information:

• First name and last name
• Email address
• Phone number
• Suburb and/or postcode
• Type of energy upgrade you are interested in
• Property type (homeowner, renter, business)
• Confirmation that you ticked the consent checkbox
• Date and time of submission
• Source of enquiry (this website)

We may also automatically collect non-personal technical information such as your IP address, browser type, and pages visited, for website analytics purposes (see Section 9).

3.How We Collect Your Information

We collect your personal information directly from you when you:

• Submit the eligibility enquiry form on this website
• Contact us by phone or email

We do not collect personal information through cold-call telemarketing or doorknocking. Our collection practices are designed to comply with the VEU Code of Conduct and applicable telemarketing laws and standards.

4.Why We Collect Your Information

We collect your personal information for the following purposes:

• To assess your eligibility for upgrades under the Victorian Energy Upgrades (VEU) program
• To pass your enquiry to Switch To Green (the accredited VEU provider) so they can contact you
• To log and manage lead enquiries in our internal systems
• To comply with our obligations under the VEU Code of Conduct and applicable laws
• To improve our website and marketing activities

We will not use your personal information for any purpose that is unrelated to the above without your explicit consent.

5.Who We Share Your Information With

Your personal information may be shared with the following parties:

• Switch To Green — the VEU-accredited provider who will contact you to assess your eligibility and arrange any installation. Switch To Green is bound by the Privacy Act 1988 and the VEU Code of Conduct in relation to any personal information they receive.
• Zapier — a third-party automation platform used to securely transmit your form data to our internal systems and to Switch To Green. Zapier processes data in accordance with its own privacy policy.
• Google — we may use Google Sheets to store lead data and Google Analytics to analyse website traffic. Google's privacy policy can be found at policies.google.com/privacy.

We do not sell, rent or trade your personal information to any third party for marketing purposes. We do not share your information with any party outside of those listed above without your explicit consent, unless required by law.

6.How We Store and Protect Your Information

Your personal information is stored securely using industry-standard practices, including:

• Encrypted data transmission (HTTPS/SSL) on this website
• Access-controlled cloud storage (Google Sheets / Zapier)
• Restricted access to personal data — only authorised personnel can view lead information

While we take reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure. If you have concerns about transmitting sensitive information, please contact us by phone instead.

7.How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. In practice:

• Lead enquiry data is retained for a minimum of 6 years in accordance with VEU program record-keeping requirements
• If your enquiry does not result in an upgrade installation, we will retain your data for no longer than 2 years

After the applicable retention period, your data will be securely deleted or de-identified.

8.Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete or out of date
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent to be contacted at any time
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.

9.Cookies and Analytics

This website may use cookies and similar tracking technologies to analyse website traffic and improve user experience. This may include:

• Google Analytics — to understand how visitors use our site (pages visited, time on site, location). This data is aggregated and anonymised.
• Google Ads / Meta Pixel — if we run paid advertising campaigns, we may use tracking pixels to measure ad performance.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. You can manage cookie preferences in your browser settings.

10.Marketing and Consent

You provide express consent by actively ticking the consent checkbox on our eligibility form. The checkbox states that you consent to Vic Energy Upgrade (Sravan Kumar Kuchi, ABN 84 600 258 267) and Switch To Green Pty Ltd (ABN 32 604 814 397) contacting you by phone, SMS or email about your eligibility for energy-efficiency products under the Victorian Energy Upgrades (VEU) program within the next 12 months. The form cannot be submitted unless the checkbox is ticked, and a record of your consent is stored with your enquiry.

This consent is collected to meet the requirements of the VEU Code of Conduct, applicable telemarketing laws and standards, and the Spam Act 2003 (Cth).

You may withdraw your consent at any time by contacting us or by clicking the unsubscribe link in any email communication. Once consent is withdrawn, we will not contact you further for marketing purposes.

11.Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint with us first by contacting us at the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

For complaints specifically relating to the VEU program or the conduct of Switch To Green, you may also contact the Essential Services Commission (ESC):

• Website: esc.vic.gov.au
• Phone: (03) 9032 1310

12.Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Website: vicenergyupgrade.com.au
• Phone: +61 452 262 413
• Email: kuchisravan97@gmail.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the date of last update shown at the top.